Better care through better training—evaluation of an HCA development programme

Griffin, Richard, Arbuthnot, Robin, Fee, Lyn and McElroy, Linda (2012) Better care through better training—evaluation of an HCA development programme. British Journal of Healthcare Assistants, 6 (1). pp. 35-38. ISSN 1753-1586

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There is increasing recognition of the need to ensure NHS support workers have the appropriate knowledge and competences to provide care to patients. In the absence of statutory national guidelines for training, individual bodies are taking their own initiatives. In 2011, the Belfast Health and Social Care Trust introduced an innovative development programme for its wardbased nursing healthcare support workers. This article describes the results of an independent evaluation of the programme. The evaluation found a wide range of performance improvements, including reduced errors, improved safety, communication skills and discretionary effort. Reasons for its effectiveness, including building of staff confidence, are discussed.

Item Type: Article
Divisions: ?? BucksNewUniversity ??
Depositing User: ULCC Admin
Date Deposited: 05 Jul 2013 10:56
Last Modified: 11 Dec 2017 19:26

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