Organisational Trust: A Case Application in the Air Transport Sector.

Warnock-Smith, David, Cameron, Derek and O'Connell, John F. (2018) Organisational Trust: A Case Application in the Air Transport Sector. In: 22nd Air Transport Research Society Conference, 2-5th July 2018, Seoul Korea.

Available under License Creative Commons Attribution Non-commercial No Derivatives.

Download (349kB) | Preview


From a management perspective, it is important to know what the likely feedback effects of efficiency drives might be on levels of employee trust. This paper looks to apply this important question to a case application in the air transport sector by testing the use of recent efficiency measures in a case sample of air transport companies using a modified aggregate trust model. The findings of this study suggest efficiency creating tactics do not lead to resentment and conditions of mistrust in themselves. Rather, occupational group (flight crew/non-flight crew), airline type (FSA,LCC, Charter), and level of seniority (management/non-management level) all have a more important bearing on the employee-employer relationship. Pre-existing labour agreements and legacy arrangements with senior and certain occupational groups were found to have a more damaging effect on the trust relationship than anything else. An underlying level of resentment and defensiveness has developed due to historical agreements being changed and have been observed most notably among FSAs, flight-crew and middle-management staff. The mediating role of the unions in the employee-employer trust relationship was found to be insignificant among the sampled air transport organisations.

Item Type: Conference or Workshop Item (Paper)
Keywords: Trust, Employee-employer Relationship, Air Transport, Occupational Identity
Depositing User: RED Unit Admin
Date Deposited: 24 Jul 2018 10:42
Last Modified: 20 Aug 2019 13:32

Actions (login required)

Edit Item Edit Item