Understanding utility essentials of e-learning management systems in higher education: a multi-generational cohort perspective

Yawson, David and Yamoah, Fred Amofa (2023) Understanding utility essentials of e-learning management systems in higher education: a multi-generational cohort perspective. Open Learning, 38 (3). pp. 243-259.

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Abstract

This research aimed to explore the nuances of utility in components of e-learning systems by using a multi-generational undergraduate business school cohort programme and an e-learning utility-satisfaction evaluation model. Our empirical research demonstrates differences between the three generations for the utility of all the variables of the e-learning systems components, with varying differences in the relationships between Generations X, Y and Z. Furthermore, we show course development, learner support and user characteristics influence results demonstrability which has a high influence on overall satisfaction. We established nuances in the learning utility essentials in courses on e-learning systems for multi-generational cohorts; revealed the utility of learner support as a key differentiator and developed a model on utility-satisfaction with reasonable explanatory and predictive power. The model possesses the dual advantages of fewer constituent items and the connective capability to link utility to satisfaction to enable e-learning systems evaluation and ease of identifying areas for improvement in e-learning course delivery.

Item Type:	Article
Additional Information:	Publisher Copyright: © 2020 The Open University.
Keywords:	E-learning system utility, learning experience, multi-generational student experience, multi-group analysis, undergraduate e-learning
Depositing User:	RED Unit Admin
Date Deposited:	24 Feb 2025 09:14
Last Modified:	24 Feb 2025 09:14
URI:	https://bnu.repository.guildhe.ac.uk/id/eprint/19610

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